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GET IT WRONG AND RISK LOSING YOUR VEHICLE!

SATRA will no longer accept towing complaints unless the tow has been arranged through SATRA's CALL CENTRE.

SATRA advises members of the public to channel their road rescue calls through SATRA's call centre & avoid exorbitant charges and other risks.

Prevention is always better than the cure.

Get it wrong and you may risk losing your vehicle.

Q:
How do I handle a situation where I have to get towed?
A:
SATRA is able to manage and guide you through the whole process, whether it's a breakdown or an accident. You can call SATRA 24/7 for free advice and assistance arrangement on 0861 0 SATRA (0861 0 72872)
Q:
how do I make sure to get towed by a SATRA vehicle.
A:
You can call SATRA 24/7 for free advice and assistance arrangement on: 0861 0 SATRA (0861 0 72872)
Q:
Will my insurance pay the whole towing bill?
A:
If you make use of a roadside assistance product. Make sure you know your rights: in almost all cases you or your insurer will be liable to pay the costs of towing an accident-damaged vehicle You have to inquire from your insurer as to whether they will pay the whole bill.
Q:
What if my insurance won't pay the whole bill?
A:
If they will only pay a portion. Or have given you a limit, we suggest you change your insurer, because you will find yourself having to negotiate on behalf of your insurer after having paid full premiums for "half a product". This will never happen if you are insured with a SATRA business partner.
Q:
how do I get my car to an approved repairer?
A: Insist that the SATRA member tows the vehicle to his yard. This is very important to make sure you're your vehicle is taken to the correct repairer. If you have instructed our member to tow the vehicle anywhere else, SATRA will not intervene.
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