about Satra know before you tow satra Values satra Partnerships SATRA queries satra faq contact satra
 
chairman's forumSATRA complaintsSATRA featured companysatra forum SATRA NewsflashesSATRA complimentsSATRA Questions & Answers
 
2015 Fuel Prices
2015-10-07 18:50:57

7th October 2015

South Africa - 2015 Fuel Prices

SAPIA Fuel price chart 2015….includes last night’s latest October price increases.

Please note whilst the petrol price is at the pump the price of diesel shown here is wholesale and you will pay more for diesel at the pump.

(The first chart is one that hopefully will compliment phone reading.  The original follows.) 

 

Original document presented here for easier reading but may not compliment phone reading:

        

 

Message from: Team SATRA email

 
FUSO Tow Truck Special
2015-10-06 12:02:40

6th October 2015

Fuso is running a special on their 5 Ton Rollback application

 

 

 

Double Cab is extra.

Click here to see the offer

Click here to see the brochure

Contact: Pierre van Zyl on Cell 0798803599

1 Park Avenue North, Highway Business Park, Rooihuiskraal

Email: pierrevz@sandown.co.za

Website www.sandown.co.za

 

Message from: TeamSATRA email

 
Digicall Rates 2015
2015-08-20 15:54:18

20th August 2015

Digicall (IZINGA / iSOS) Rates 2015 / 2016

Below is the Price List. I you need the full size PDF you can download it

"by clicking here'"

Message from: TeamSATRA email

 
Outsurance Price Increase
2015-07-02 13:57:55

Message from: TeamSATRA email

 
Professional Driver's Digest
2015-05-20 15:27:35

20th May 2015

"Employers are required to provide and maintain a safe working environment"
19 May 2015 | From Arrive Alive

"Compliance with the OHS Act is mandatory for all organisations, and particularly those in hazardous industries including mining, manufacturing, transport and construction."

      

Click here to read

Recommended: Professional Driver's Digest

 

 

For more information

Click here (no we don't get paid for this nor any commission. We put this here for your benefit.)

 

Message from: Team SATRA email

 
National Road Traffic Act amendment‏
2015-05-14 15:54:37

14th May 2015

National Road Traffic Act amendment ‏

Attached is the pdf with the proposed or draft regulations 

THE PUBLIC IS INVITED TO SUBMIT COMMENTS ON 

National Road Traffic Act draft (read daft?) regulations

The attached Government Gazette heralds the following changes to legislation

1) Drivers are to be re-evaluated when renewing licences.

2) Workers being transported in the back of a bakkie not to exceed five.

3) School children not to be transported in the back of a bakkie.

4) Speed limits to be reduced from 60 km/h to 40 km/h in urban areas, from 100 km to 80 km in rural areas and from 120 km/h to 100 km/h on freeways running through a residential area.

5) Goods vehicles above 9 000 kg GVM to be banned from public roads during peak travelling times. 

 PUBLICATION OF THE NATIONAL ROAD TRAFFIC REGULATIONS FOR
COMMENTS
Read Here

Comments close on Thursday, June 11, 2015

Message from: Team SATRA email

 
AASA rates 2015
2015-01-14 14:13:33

14th January 2015

AASA rates 2015

 

Message from: TeamSATRA email

 
Price Menu Summer 2014
2014-10-16 11:13:59

15th October 2014

 Price Menu Summer 2014

 

Message from: TeamSATRA email

 
2014 Fuel Table
2014-10-13 17:23:10

8th October 2014

Petrol Price Table for 2014

 

 

Message from: Team SATRA email

 
National Consumer Council
2014-07-30 11:28:07

30th July 2014

From: Brian . Gugwini [mailto:B.Gugwini@thencc.org.za]
Sent: 29 July 2014 09:36 AM
To: Tony Emeric
Cc: info@satra.co.za
Subject: REQUEST FOR INFORMATION


Dear Mr Emiric,

The National Consumer Commission (NCC) is embarking on an industry study on ”the consumer protection issues affecting  the towing and related services market in South Africa”

The NCC was established in terms of section 85 of the Consumer Protection Act (CPA) and has been operational since 01April 2011 and it is empowered by the CPA to conduct research on matters that will mainly benefit the consumers. Towing and related services market, by its nature offer services to the desperate road users.

It is often reported in the media that there is a lot of abuse in this market and most of the time, this abuse is not reported. A consumer who only realized when collecting his/her vehicle that he/she has to pay an astronomical amount of money for towing and storage. It is a common knowledge that more often than not persons who are involved in an accident are not in a right frame of mind to make sound decision, and they would not be afforded much time by some towing services providers. It is in this thinking we request your assistance by providing and sharing any information, issues and challenges you have encounter in this industry.

The research team wants to determine the conduct of the market, ascertain violation if any and propose solutions to the various stakeholders. Towing services market offer its services to all road users across the spectrum, but the services are procured when the consumers are at their most vulnerable state where they need assistance and not exploitation.

I thank you in advance for your assistance. Feel free to contact me directly should you need any clarity.

Brian Gugwini

Director – Research and Knowledge Management

National Consumer Commission

08 Bauhinia Street, Highveld Technopark, Centurion, 0157

Tel: 012 761 3212012 761 3212

 

 

Message from: Team SATRA email

 
Tow Truck Robber
2013-11-26 15:04:36

26th November 2013

 

  Based on the premise “innocent until proven guilty” we cannot prejudge.

But really the cctv cameras don’t lie   and this may be an indictment of

towing industry behaviour at it’s worst.

 

read the above document here

 

 

 read the full report on the above document here
 

Message from: Team Satra email

 
Newcastle Newspaper
2013-10-31 14:24:23

30th October 2013

SATRA Rocks   

 

Since this article appeared in their local paper one of  our Newcastle SATRA members have reported their tows especially accidents have quadrupled.They are thrilled to bits. Just goes to show the value of belonging to SATRA can add to your business.

Remember:  “SATRA are always looking out for our members best interests”

See Docs here: click


 

See Docs here: click

Message from: team SATRA email

 
Tow Truck for Sale
2013-01-24 11:27:09

24th January 2013

 

Here is a very well looked after truck for sale: R200,000

 

 

 

Noddys Breakdown Service

noddys@awe.co.za

2000 MERCEDES BENZ SPRINTER UNDER LIFT V8
MILLAGE: 266288
REGESTED AS A BREAKDWON
COMES WITH DOLLY WHEELS
RADIO / CD PLAYER
EXTREAMLY EXELENT CONDITION
NEW LEXUS V8 ENGINE HAS DONE JUST OVER 10000KM'S,
SPITRONICS ENGINE MANAGEMENT SYSTEM
ASKING PRICE R200 000.00

Kim Naude
Noddy's Breakdown Service
Queenstown
Tel
: 045 8381276
Fax: 0866693519

Message from: TeamSATRA email

 
Festive Season Greetings
2012-12-19 12:12:23

 

 

SATRA wishes everyone a good Festive and Holiday Season and an excellent




 

Message from: teamSATRA email

 
Limpopo Towtrucks Burning Images
2012-06-25 08:16:52

LIMPOPO TOW TRUCKS BURNING IMAGES


 

See article in Newsflash Forum click here

           

        

        

 

The above trucks belonged to: Fred's Towing, Mooketzi Towing, CW Towing and Pprus Panelbeaters.

 

Message from: Team SATRA email

 
New Brandhouse Drive Dry Campaign
2012-03-01 09:35:12

Who’s driving you home tonight?

 

Click here to watch the video on youtube

Message from: Andre van der Merwe email

 
ThePower of One
2011-11-11 04:20:08

11/11/11

(11 November 2011)

              THE POWER OF ONE!

Today the number 1 will at the precise second in time line up no less than twelve times.

The 11th second of the 11th minute of the 11th hour of

the 11th day of the 11th of the 11th  year of

the 21st century

 11.11.11.11.11.11.

Everyone of us born in the last century when adding the year

              of our birth to our ages at this very moment in time will

without exception will come up with the sum total of

 111

THESE PHENOMENA IN TIME WILL ONLY OCCUR ONCE,

ON THIS DAY, IN THE LIFETIME OF EVERY PERSON

ALIVE ON THE PLANET EARTH TODAY.

 

      Little people standing alone, 1 individual against giants, have little 

            hope of self defence or changing anything for a better future.

        BUT WHEN  LITTLE PEOPLE UNITE AS

1

 TOGETHER WE  EAT ELEPHANTS

           WE MOVE MOUNTAINS

            

Today is the 1st day of the rest of our lives.

                   What a day it is to make & act on a decision to

unite under 1 banner & change our industry forever.

THE POWER OF ONE IS A POTENT FORCE.

REMEMBER THE POWER OF ONE.

SATRA GIVES TOWERS THE BENEFITS OF THE

POWER OF ONE

          SATRA HAS PROVED THE POWER OF ONE !

 

Go to our forum to see our competition for an iPAD

www.satraforum.com
 

Message from: TeamSatra email

 
Driver's License De Merit System
2011-11-10 03:30:39

10th November 2011

This was sent to us by Shakes of Southside Towing looking out for your interests

 

"Please note that the De-Merit system is in place as from mid November. Points are put on scale under your ID No. On the system for any traffic violations and thus you can unknowingly lose your license."

 

See the full document here and view in web layout.

See the official AARTO site here

See more on http://www.satraforum.com

 


Message from: Team SATRA email

 
THOR TOWBALL - Alert
2011-07-05 22:00:28

 

From: William Graham [mailto:GRAHAMWH@sabs.co.za]
Sent: 30 June 2011 13:39
To: info@satra.co.za
Subject: THOR TOWBALL

 

TO WHOM IT CONCERN

The SABS is trying to identify who the manufacturer is of the THOR towball -see attached photos.

Can your organization possibly assist the SABS in this matter ?

Is there a SOUTH AFRICAN BRACKET ASSOCIATION ? If YES - Do you perhaps their email/fax/telephone contact particulars ?

Your assistance will be much appreciated.

Regards


William H Graham

PRODUCT DEVELOPMENT SPECIALIST
SABS COMMERCIAL
Telephone: 012 428-7043
Fax: 012 428-6258

E-mail: grahamwh@sabs.co.za
Private Bag X191, Pretoria, South Africa, 0001
No. 1 Dr Lategan Road, Groenkloof, Pretoria

 

From: William Graham [mailto:GRAHAMWH@sabs.co.za]
Sent: 01 July 2011 09:14 AM
To: Merwe, Andre van Der
Subject: Re: FW: THOR TOWBALL
 

 

Dear Andre 

 

This is excellent - thanks for helping us to identify the manufacturer of the THOR TOWBALL. 

 

You can see from the photos that they have created their own illegal customized SABS type mark scheme logo -this is a serious misuse of the SABS' intellectual property rights. 

 

Can you please let me know when it will be uploaded to your website ? 

 

Yours Sincerely  

William H Graham

 

PRODUCT DEVELOPMENT SPECIALIST
SABS COMMERCIAL
Telephone: 012 428-7043
Fax: 012 428-6258

 

E-mail: grahamwh@sabs.co.za
Private Bag X191, Pretoria, South Africa, 0001
No. 1 Dr Lategan Road, Groenkloof, Pretoria

 

>>> "Andre van Der Merwe" 2011/06/30 03:01 PM >>> 

 

Dear  William,

My pleasure. We will circulate your communication to the towing industry and upload it to our website to assist you.

We share your indignation having suffered the same fate with the SATRA Logo and other intellectual property proprietary to SATRA being copied/forged by elements within the towing industry.

Whilst not guaranteeing a result we are happy to assist where we can.
 

Kind Regards
Andre van der Merwe
Chairman

Message from: Team SATRA email

 
Chairman at SAMBRA Conference
2011-05-11 17:10:52

  10th May 2011  

Whenever it comes to promoting or defending the Towing Industry,

as always,  

 

“Van’s our Man!”

 

 

 

 

 

Message from: Team SATRA email

 
AA and court frustration
2011-04-01 18:15:38

31st March 2011

AA caught up in court frustration?

 Have a smile with us. As promised on our forum. (click here, where you can see the full story in English).

Shame, apparently he has a long list of woes to try and explain his behaviour, one of them is getting drunk whilst waiting for the AA to arrive ! Moral of the story is:

Phone SATRA Call Centre for fast service.

Of course this has not been verified with the AA, we are merely having a smile at all the current articles espousing this story.

click here for the Afrikaans original court transcript.

 

Message from: Team SATRA email

 
A grieving fathers gratitude
2011-03-17 18:19:18

 12th March 2011

(We have posted a photo of Mike Grahame-Walker's presentation to Shaun on our forum. (click here to go to SATRA's forum.)

Dear Towers

 
Last Saturday I was honoured to attend a small ceremony at the premises of PJ Towing, Kempton Park where a grieving father, Mike Grahame-Walker, handed his son, Paul’s riding belt buckle to a tow truck driver, Shaun Donaldson, as a token of his deep appreciation for Sean’s efforts at saving Pauls life after a head on collision with a truck driving on the wrong side of the R21 Highway between Pretoria and Oliver Tambo Airport.
 
Whilst Paul survived his terrible injuries for 5 days before succumbing, his father Mike will be ever grateful to Shaun for the 5 days his intervention bought father and son so that as Mike said, “We could finish that business between us that was unfinished and have time to say our goodbyes”
 
Mike’s humble request to me was that I ensure Shaun Donaldson’s heroic efforts don’t go unnoticed and to share his gratitude to all those brave and unsung heroes in the towing industry whose acts of mercy go unseen.
 
PLEASE READ THE COMMUNICATION STREAM HEREUNDER AND PAUSE YOUR BUSY DAY FOR A MOMENT OF THOUGHT FOR THE GRAHAME-WALKER FAMILY WHO SHARE THEIR GRATITUDE AND PRAISE WITH ALL OF US IN THIS TIME OF THEIR GREAT DISTRESS.
 
 
Kind Regards
Andre van der Merwe
Chairman
tel.  no. +27 (0) 11 454 0933
fax. no. +27 (0) 11 454 4936
 
 From: Andre van Der Merwe [mailto:andre@satra.co.za]
Sent: 01 March 2011 05:28 PM
To: pjs@iburst.co.za

Subject: FW: THANKS AND APPRECIATION
 
Hi Bonita
 
Nothing we as SATRA have to say in addition to what Mike Grahame-Walker has already said in praise of Sean Donaldson’s efforts to save his son’s life could add anything as what needed to be said has already been said by this grieving father, save to extend SATRA’s, and indeed my own heartfelt gratitude to Sean for uplifting the reputation of the towing industry at large in these particularly difficult times for the industry.
 
When are you going to decide where your allegiances lie because the other dudes are playing a dangerous hand with their grandstanding and howling for legislation which takes no notice of the good we as an industry bring to the table.? It belittles guys like Sean’s efforts and the many towers deserving of praise and recognition for their efforts, he is not alone.
 
Good on you Sean Donaldson. We at SATRA salute you, brother!
 
Kind Regards
Andre van der Merwe
Chairman
tel.  no. +27 (0) 11 454 0933
fax. no. +27 (0) 11 454 4936
email:    andre@satra.co.za
 

http://www.satra.co.za 
 
The contents of this email are confidential and may not be copied or distributed by any means whatsoever. This email is for the intended recipient(s) only and should this email have been inadvertently sent to you, we request you kindly contact the sender and destroy this email forthwith. IBMS Team SATRA and its clients, agents and representatives shall not be liable for any damages or consequences howsoever arising out of the contents of this email. All rights are strictly reserved. Integrated Business Management Solutions CC
 
From: Mike Grahame-Walker [mailto:Mike@klf.co.za]
Sent: 01 March 2011 03:59 PM
To: Andre van Der Merwe
Cc: pjs@iburst.co.za; Russell@consolvecivils.co.za
Subject: RE: THANKS AND APPRECIATION
 

Dear Andre,

My family graciously acknowledge your sympathies and condolences. My gesture was the very least I could do and we likewise pray for all those brave unsung heroes who, despite their dignified yet unacknowledged acts of mercy, still are labelled with the most hideous of names.

May God Bless you all.
Kind Regards,
Mike.
 
From: Andre van Der Merwe [mailto:andre@satra.co.za]
Sent: 01 March 2011 03:44 PM
To: Mike Grahame-Walker
Cc: pjs@iburst.co.za
Subject: RE: THANKS AND APPRECIATION
 
Dear Mike
 
We are deeply touched by the generosity of your praise for Sean Donaldson during this period of bereavement for you and your family.
 
Your recognising, finding the time and having the humanity to convey your appreciation for Sean’s contribution and effort in trying to save your son, even though regrettably futile, is in the face of your great loss, deeply touching and not lost on me or my colleagues with whom I share this communication. There are many unsung heroes in our industry who never receive the recognition or praise they duly deserve and we thank you sir on behalf of not least of all Sean but of all those amongst our  membership who tirelessly and diligently serve the motoring public under very often trying circumstances.
 
Sir, we in turn thank you and salute you!  
 
Our heartfelt sympathies go out to you and your family. God bless and hold you all close.
 
Kind Regards
Andre van der Merwe
Chairman
tel.  no. +27 (0) 11 454 0933
fax. no. +27 (0) 11 454 4936
email:    andre@satra.co.za
 

http://www.satra.co.za 
 
The contents of this email are confidential and may not be copied or distributed by any means whatsoever. This email is for the intended recipient(s) only and should this email have been inadvertently sent to you, we request you kindly contact the sender and destroy this email forthwith. IBMS Team SATRA and its clients, agents and representatives shall not be liable for any damages or consequences howsoever arising out of the contents of this email. All rights are strictly reserved. Integrated Business Management Solutions CC
 
From: Mike Grahame-Walker [mailto:Mike@klf.co.za]
Sent: 01 March 2011 11:15 AM
To: Andre@satra.co.za; ;Cc pjs@iburst.co.za
Subject: FW: THANKS AND APPRECIATIONgardenroutetowing@yebo.co.za:
 
Gentlemen,
I refer you to my message to Bonita Smith of PJ’S Towing.
I forward this message to you as a gesture of my sincere appreciation to Shaun for conduct beyond that of his normal duties. I therefore find it most unfortunate that the towing industry has the negative image that it has, because there are obviously are still reputable and professional operators, as my experience has rightly proved.
Yours faithfully,
Mike Grahame-Walker.   
 
From: BONITA SMITH [mailto:pjs@iburst.co.za]
Sent: 28 February 2011 04:56 PM
To: Mike Grahame-Walker
Subject: Re: THANKS AND APPRECIATION
 
Many Thanks
 
I will surely relay this message to Sean.
 
SATRA
Chair person Andre van der Merwe  Andre@satra.co.za
 
 
-------Original Message-------
 
Date: 2/28/2011 2:55:36 PM
Subject: THANKS AND APPRECIATION
 
Dear Bonnita,
My late son, Paul was involved in an accident on the R21 on 11/2/2011. It has come to my attention that Shaun attended the scene and administered basic life support to my boy.
Words cannot describe my innermost appreciation but may I please request that you convey my sincerest thanks and appreciation to Shaun for his unselfish, compassionate and most professional conduct at the scene.
At the funeral my vote of thanks included the following extract:
“To Shaun from PJ’S Towing, first on the scene and so unselfishly administering basic life support. I salute you as a great man, may you never again be called a “vulture”. May God Bless you.”
It is also my humble request that Shaun receives the necessary recognition and that this message be forwarded to SATRA.
Yours faithfully,
 
Mike Grahame-Walker

Harvesting Co-ordinator: Highveld'(017) 846 65057 (017) 846 6507) 083 633 17918

Mike@klf.co.za

 
 
IMPORTANT NOTICE The SAFCOL Group supports the Forestry Sector Charter and aspires to become leaders in transformation within the industry. SAFCOL and its subsidiary Komatiland Forests (Pty) Ltd achieved a B-BEEE rating of Level 3 measured using the Forest Sector Charter Scorecard. As part of our commitment to responsible forest management, we voluntarily subscribe to the principles and criteria of the Forest Stewardship Council™ (FSC™). Komatiland Forests sells FSC certified timber and lumber on the market. Please ensure you use FSC certified paper if you need to print this e-mail.
 

   

 


Message from: Team SATRA email

 
Gauteng Towing Policy
2011-02-14 16:05:12

28th January 2011 

 

Dear Member and Fellow Tower

 

Towards the end of last year the Gauteng Dept of Roads & Transport (GDRT) began an initiative to create policy to govern Tow Truck Industry operations. The first meeting was held on 05 October 2010 and a committee formed to facilitate the process. Since then, despite the Christmas holiday season two further meetings have already been held with a fourth meeting scheduled for 08 February. Please see the news flash on http://satra.co.za/newsite/newsblog.php

 

GDRT’s original target date for finalisation of the Towing Service Policy was March this year which is a timeframe of six months from the date of the first meeting.

 

SATRA has been involved in just about every regional and certainly every major initiative across the country to create Towing legislation/policy since 1995 and never before has any process been driven so hard! This steamrolling by the GDRT is a clear indication of intent to lead the way in finally dealing with an industry that is widely viewed as being out of control because of the actions of a rapaciously greedy few.

 

SATRA cannot fault the GDRT’s motivations and intentions and can only do our best to defend the position of the majority of hard working towers who provide a legitimate and essential service to all sectors of motorists across the country working hard every day, to provide comfort to distressed motorists and support their own families.

 

Well may you ask, “But why send this to me? This has got nothing to do with me ! I’ m not from Gauteng.” The obvious answer is, “Because what affects one will inevitably affect all. This will not end here and you are certainly next. So prepare!”

 

Be sure when this Gauteng  Towing Service Policy comes into play whatever is in the policy will set the ground rules for all other provincial and national policy that will follow as surely as night does day and which is why we in Gauteng must get it right in the best interests of our brother/sister towers countrywide.

 

We have begun a process of uploading documentation pertaining to the process as and when it becomes available on this page. We will also post the links on http://www.satraforum.com/ please read the documents and also anything else that may be linked to them by clicking on those links. Go to those links they are important.

 

This is important this is about you, your business, your future!

 

Regards,

Team SATRA, 

  

Message from: Team SATRA email

 
New Years Greetings 2011
2010-12-31 15:52:29

01-01-2011

Wishing towers a Prosperous New Year and the fortitude and capacity to deal with the challenges of 2011. You are not alone.

Team SATRA

 

 

 

Message from: Team SATRA email

 
Chairman's Christmas Greetings
2010-11-30 22:46:46

December 2010

 

 

 

Message from: Team SATRA email

 
Where's Charlie?
2010-09-07 03:39:56

15th July 2010

 outcome of meeting Pel advised to be attended by Pel on 15 July on future slings and regulation

 

NOTHING

Anybody out there feel like a Charlie for rushing to attend the meeting?

the meeting advertised by Pel for 15th July to discuss the future of the 1 ton slingback was cancelled and will only take place sometime in August

SATRA will keep you posted 

 

 

Message from: Team SATRA email

 
Toad's Towing
2010-09-07 03:36:27

30th June 2010

 

 

From: Andre

Sent: 09 June 2010 12:35 PM
To: booysen
Cc: 'Craig Baillie'
Subject: FW: Threats Centow Roadside Assistance
Importance: High

Dear Booysen
 
Another example.
 
The below is rich considering the writers ongoing behaviour and on investigation absolute nonsense but serves as another shining example of Pel's pompous arrogance and provocative shenanigans and abuse of perceived power. Clearly from the contents of Terblanche’s letter Pel makes a habit of defaming people and I am not alone.
 
Let no one be confused as to where I am going with all of this, especially not you who should know me well after working together with me for so long. This sort of behaviour from Pel can no longer simply be overlooked.
 
 
Regards                                                                                                                     
Andre van der Merwe
Chairman
 

From: Jacques Terblanche

Sent: 10 May 2010 03:39 PM
To: andre
Subject: FW: Threats Centow Roadside Assistance
Importance: High

 
Dear Andre
 
As per our telephonically conversation on May 10, 2010 regarding Mr  Pel Five Star Towing. (in Pretoria)
 
One of my accident runners stood on an accident scene on May 9th 2010 where Mr.Oberholzer driving a Ford Focus Reg. no.DCM 259 MP where involved in an accident. My Driver asked the client with whom he is insured with and he said Santam.He said to my driver to phone the number on the side of the vehicles window to get authorization. My Driver then phoned the number and got thru to International S.O.S, he asked the call taker Gregory if anyone logged the call for towing the client’s vehicle, his answer was no not yet. At that time Nedcare 911 arrived on the scene and said to my driver to move the vehicle because they are standing on dangerous spot.
 
My Driver then said to the client that he has to move his vehicle to a save spot. The client then asked my driver if we are approved with Santam. My Driver then said to the client not to worry because he has logged the call and that we are approved with them. After towing the vehicle the client received a call from Mr.Pel asking the client where his at. The client then said to Mr.Pel that his been assisted by Centow Roadside Assistance.Mr.Pel then said to the client that we aren’t authorized to tow the vehicle and that we need to off hook his vehicle.
 
The client then said to Mr.Pel that he doesn’t have to worry and that he is on his way home.Mr.Pel then said to the client that we are a bunch of thieves and that we charge ridicules towing fees and that the client will be liable for the towing. My Driver then took the telephone from the client and asked Mr.Pel why his telling the client that we are thieves.Mr.Pel told my Driver that he doesn’t want to speak to him and ended the call.
 
 I received a call form Mr.Pel at 01H10 on Sunday morning May 9 2010.Mr.Pel said to me that one of my drivers just towed a vehicle with out authorization and that I have to phone my driver to off hook the vehicle. I then said to Mr.Pel to please phone me a bit later because I’m still sleeping and that we will sort it out in the morning. With an aggressive manner Mr.Pel then said to me that he will sort this out with Santam and just hanged up the phone. I tried to phone him back but he refused to answer.
 
We did received a reference number form S.A.T.R.A about 30 min after assisting the client SSP 143 001 3359 whilst Mr.Pel made this huge commotion.
 
I phoned Mr.Pel on May 10 2010 to speak to him about this matter. He said to me that he will take this up with Santam and make sure they take towers like me of the panel.I then asked him why his telling the clients that we are thieves. He said to me he never did, the client where standing in my office and confirmed that he did and is willing to testify that he did.   
 
Now I wonder how the hell this Mickey Mouse Tower Mr.Pel with his 1 Sling and 3 Rollbacks are to do this. This person doesn’t even have a proper office or towing yard. He is working from home trying to rule the towing industry. It’s people like this that gives towing a bad name stirring things up with Insurance companies and with the Government.   
 
I would appreciate it if you will look in to this mater and give me feed back a.s.a.p.                 
 
Regards,
 
Jacques Terblanche
 
 
 
 

From:  Pel [mailto:gardenroutetowingSent: 10 May 2010 01:46 PM
To:

Subject: Threats
Importance: High

 
Dear Jaques,
 
I refer to your call this morning, 10 May 2010 at 11h14.
 
As you are aware, there was an accident on Saturday night/ Sunday morning on Botha avenue at the N1, where a Ford Focus, belonging to Mr Oberholzer, was involved. The client contacted SANTAM Multi-SOS who then appointed our company, Five Star Towing to uplift the said vehicle.
 
At no stage ever, was Centow authorised by Godfrey from SANTAM Multi-SOS as suggested by your driver, Barend. Recordings available from SANTAM Multi-SOS.
 
Nevertheless, your threatening statements this morning and shouting at me; “ luister ballas “, is unprofessional. Threatening me by telling me I should not get into your “ black book “, is laughable.
 
I would suggest that in the interest of professionalism in our industry, that you would instruct your personnel to take a more honest approach and not mislead customers. Please note that ALL these conversations pertaining to this specific incident is recorded at SANTAM. Furthermore, neither you nor I have the right to inform a client that their Insurer WILL pay. If the insurer decides to repudiate the claim for whatever reasons possible, and where you were NOT authorised to tow the vehicle, who will you hold liable for your release fees?
 
I trust that this will not happen again and that you will respect the decision of the Insurer at the time of authorisation.
 
Kind Regards,
 
 Pel
 
 

 

Message from: team satra email

 
Aesops Fable
2010-06-14 15:02:33

2nd June 2010

A lesson in call centres and the AA  

 

A Man came into a forest, and made a petition to the Trees to provide him a

handle for his axe. The Trees consented to his request, and gave him a young

ash-tree. No sooner had the man fitted from it a new handle to his axe,

than he began to use it, and quickly felled with his strokes the noblest giants

of the forest. An old oak, lamenting when too late the destruction of his

companions, said to a neighboring cedar: "The first step has lost us all. If we

had not given up the rights of the ash, we might yet have retained our own

privileges and have stood for ages."

A lesson in call centres and the AA 

 

 

 

 

 

Message from: Team SATRA email

 
The Clique
2009-09-21 14:06:48

 21st September 2009

 

This is the letter (copy), referred to in today's newsflash: RED sentences are of course, SATRA's observations.  

 

CLICK HERE TO GO TO THE NEWSFORUM

 

 

08 September 2009

Telesure /Auto & General AIG Insurance

Compendium Momentum OUTSURANCE

FNB Insurance

Holland

 Hollard

New National

SA Underwriters

Motor Underwriting Association   

 

Absa

Renasa

Alexander Forbes Mutual & Federal SANTAM

Zurich

Regent

African Independent Execuline

URGENT ATTENTlON: Head of Procuremet

Without prejudice

RE: Towing/Panel Beating Memorandum 

 The spotlight of recent has been focused on the Towing & Recovery Industry. The unfolding events have been publicized by the media via television and the local and national newspapers. This hitherto unheard of organization, the Kwa-Zulu Natal Towing Fraternity  clearly formed and populated by those including the UNITED TOWING ASSOCIATION of SOUTH AFRICA (UTASA) against whom an Urgent Interim Interdict was granted in the KZN High Court Durban to prevent their continuing campaign of violence, intimidation, damage to property, property invasion kidnapping etc. has brought further and unnecessary limited focus and disrepute to an industry already burdened with a rotten reputation.

The contemptible arrogance of presumption that 2 minutes on a local radio station, a mention on page 5 of a local newspaper 30 seconds on the 22h30 NEWS on etv documenting their boorish behaviour, hardly constitutes “The spotlight” the author  of this document alludes to and must be discarded with the disdain it deserves.

What this limited coverage serves to highlight is the ineffectual lengths this bunch of misguided miscreant delinquents will go to in an effort to force themselves and their lost cause and criminal behaviour into the limelight to the detriment of those in the towing industry who do an honest days work for fair return.

 

The local Towing and Panel Industry has been experiencing financial problems in terms of the towing rates and volume of repairs, distribution and allocation of work and the monopolizing of towing/call centres by major groups. This intern has made a negative impact on the Panel Beating industry as FAM directs tows to a common delivery point, to the determent of all other Panel shops.The very behaviour displayed towards a small local towing competitor, I-way, that caused the interdict encapsulates why big business and other legitimate stakeholders are forced to use “towing/call centres” in an attempt to protect their clients from predation by the many “vultures” who prey on such clients when embroiled in the trauma of a motor vehicle accident and therefore unable to make informed decisions in their own best interests at such time.

                                                                                                                                                We have also been forced into a position whereby we have to accept negotiated rates set by call centres on behalf of the towing industry without consulting the Industries players. Call Centres such as FAMIAA, Europe Assistance, lzinga Assist SOS International, Global Choices, Outsurance and numerous others have been involved with the negotiation of the price fixing process. We have been in consult with the Competition Commission Board regarding these practices and are awaiting a response.The lie is patent! None of the falsely aggrieved were forced into any agreements but were offered contracts at rates and were and are free to accept or decline participation at the rates. Indeed many of those in this KZNTF clique beat a hasty path to those proposing the contracts offering even better rates than those contracted for in an effort to gain a lions share of the work to the exclusion of their cohorts!

Further supporting the foregoing is the approach made to many of the above mentioned Insurers by the Vice-chair of another opportunistic KZN towing faction, the Natal Towing Association (NTA) offering their members services at R1500.00 per tow i.e. a third less than those demanded herein.

consult with the Competition Commission Board”? There is no such! In fact the

Competition Act no. 89 of 1998,

CHAPTER 2, PROHIBITED PRACTICES,

 PART A – Restrictive Practices prohibits

(1) an agreement between, or concerted practice by, firms, or a decision by an association of firms, if it is between parties in a horizontal relationship if it

      (a) substantially prevents or lessens competition in a market or

      (b) involves the restrictive horizontal practice of

           (i)   directly or indirectly fixing a purchase or selling price or any other trading

                  condition;

           (ii)  dividing markets by allocating customers, suppliers, territories, or specific

                  Types of goods or services; or

(iii)           collusive tendering

all of which conversely shows the KZNTF are clearly at risk of falling foul of  the Act by their actions and representations contained herein.

 

 

All major Towing and Panel Beating companies have however in the interim met regarding these issues and have unanimously agreed to the following rates and procedures which we forward to the table.This paragraph further compounds their breach of

Competition law and risk of successful prosecution for the same, all of which is extremely reckless but typical behavior by this clique.

 

If a Towing or Panel Beating Company meets your standards and criteria, then there should be no reason for them to be on your panel. Again typically thoughtlessly embarassing! 

All existing contracts Call Centres/Insurance Companies that Towing Companies have signed will now become null and void.

 

Tow bills will be as follows:

1st  tow   2nd tow

R2250.00 + vat (accident rate) R 450.00 + vat (accident rate)

Sling Trade rate          R550.00 + vat (within 20km radius)

(Thereafter R6.50 + vat per km)

Rollback Trade rate                R750.00 + vat (within 20km radius)

(Thereafter R7.50 + vat per km)

Storage at R150.00 per day + vat Salvage at R112.50 per 15min + vat

Any additional equipment required in order to complete a salvage, costs will be added accordingly and proof produced.

Tow bills will be paid on delivery, on drop off point. No free day's storage.

No reference numbers will be accepted as payment.

Unless instructed by owner of vehicle, it will be onus of tow operator to deliver vehicle to a Factory I Insurance approved shop for repair (where relevant).

 

We will not entertain violence as this is not a war .. All we expect is fair business, peace and harmony, shared evenly amongst our industries. Their actions to date prove the contrary and are falsely magnanimous in the face of the interdict brought against “the clique”

We await your urgent and favorable response.

Paul G. Poilly

ELECTED SPOKESPERSON

Kwa-Zulu Natal Towing Fraternity (KZNTF)

© 0765 693 693

poilly@eca.co.za  

 

       

 

Message from: Satra Chairman email

 
SANTAM ON SATRA's Birthday
2008-12-01 21:59:13

26th November 2008

  

May your association have many more years and may you continue

to strive for and grow a professional industry

 

Garth Gibson

Manager: Procurement (Motor)

 

      

  

Message from: Garth Gibson email

 
M&F wish SATRA on 22nd birthday
2008-12-01 21:58:17

26th November 2008

 

Congratulations to SATRA and Chairman Andre Van Der Merwe on the occasion of the 22nd anniversary of the Association's formation!!
 
Best wishes for the future on behalf also of my colleagues.
 
Regards, 

Eddie Miles,

Executive General Manager, Claims (Acting)

Mutual & Federal Insurance Company Ltd. 

  

Message from: Eddie Miles email

 
A fantastic site, and brilliant effort.
2008-12-01 21:56:20

19th November 2008

The site very professional! Keep up the good work! Oh yes, one extra comment - maybe you could add more pictures too! So, good luck to your team! 

Thank you Vardenafil. Nice to hear from you. We will add more pictures :)

 

Message from: Vardenafil email

 
Press Release
2008-11-17 09:41:27

 17th November 2008

                       

SATRA have issued a statement concerning their current strategy.

Please read it under http://www.satra.co.za/newsite/press%20release.pdf     

 

Message from: Team SATRA email

 
SATRA FACEBOOK GROUP
2008-11-08 08:34:22

7th November 2008

   

SATRA now has a Facebook group under "South African Towing & Recovery Association."

So all SA towing companies, towers, partners and children, if you are on Facebook, you are invited to join. You or your tower partner do not have to belong to SATRA to join. All are welcome, well almost all. Terms and conditions apply to those outside the SATRA umbrella. There are 'persona non grata' out there with whom we want no association, so please realise that we will have to check you out, if we don't know you personally, just give us your cell number and the name of your towing company. We have to verify that you are part of the towing community and, if you are not a SATRA Community Member, that you are not on our unwelcome list. 

We will all soon get to know each other very well and hope you look forward to doing so!

Alternatively you can speak to Tony and give him your facebook name and we will find you. Let's get a thriving community going here.

 

Message from: Team SATRA email

 
Satra's National Fleet On Standby
2008-10-30 21:51:12

31st October 2008

   If your carriage turns into a pumpkin, be sure to phone SATRA's Call Centre for road assistance. We are here for you.

Regards,

Team

 

Message from: Team SATRA email

 
Hello amigos Im new
2008-10-29 00:10:15

 27th October 2008

What a great site, hope to have big fun in here! Regards! :) 

Welcome and thank you 

 

Message from: HellEmene email

 
SATRA is TOPS
2008-09-12 16:05:40

 14th July 2008

Well done to SATRA for the website...

And a big Thank You to everyone involved in assisting us in becoming a recognised business. Without you guys things would have been much harder!

Here's to a long and prosperous relationship!!

Jacques Rossouw

Alberton Towing & Recovery

Message from: Jacques email

 
Cool Info Forum
2008-09-12 16:04:16

 13th June 2008

Cool Info Forum  

Good Design Web design Really amazing! Keep working. I enjoyed me visit [url=http://eapereyrx.fromru.su]Speculum ginecologo "email" and www.satra.co.za [/url] . .

Message from: Wilburysa email

 
Accident and Assistance
2008-09-12 15:58:34

4th June 2008

Compliment from a valued partner 

Email From: UVS  Sent: 29 May 2008 05:36 PM

Subject: ACCIDENT AND ASSISTANCE

Hi Andre

Tow operators are like vultures ! This may be the opinion of some however it is necessary for me to comment to an incident a few nights ago when my 20 year old son from Durban was involved on an accident in the Randburg area. The accident happened around 23H15 and my son immediately phoned me to assist.

Living 5 minutes away I was surprised to find one of your member companies on the scene when I arrived. They were not only paying attention to the vehicle but also expressed concern about my boy. The tow operator had a female assistant with him and this was especially helpful around a distressed 20 year old. I am pleased to say that I left the vehicle with the operator who waited for the rollback to arrive, did the load, stored the the vehicle and delivered it to the panelbeater of my choice the next morning. For their help and service a big thumbs up to A1 ASSIST.

You guys were great. A special thank you, to you as well. I couldn’t believe the speedy response I got after phoning you the morning after the accident and your personal attention being given to my queries was great.

WELL DONE SATRA AND A1 ASSIST.

Thank you

Rob

Message from: Rob from UVS (Citroen) email

 
thanks
2008-09-12 15:57:43

29th May 2008

 

I'd jus like to say thanks to satra for their assistance last friday. I am a single female student and was on my way back from campus when jus stalled at an intersection. Thanks to the patrol vehicles of satra, I was immediately assisted and was in no time on my way back home. In this aspect satra provides an efficient and very great service. thanks again.

from

Tasniem

Message from: tasniem email

 
SATRA KEEP FAMILY SAFE
2008-09-12 15:53:14

 8th May 2008

 

                                                           

 

Dear Andre,

 

My son and I were involved in an accident with a jackal last Friday evening whilst we were returning from the Cape to Pretoria, just before Colesberg.  I did not know who I am insured with, but remembered Guardrisk.  I called Vodacom’s roadside assistance who put me through to some company as well as Santam etc.  The one gentleman told me that I would have to put down a deposit of R2,000 per credit card if I required a tow-in.  I explained that I was covered by insurance and that I was standing next to the N1 at midnight and I was very concerned about the safety of my son and myself.  I was told by all that I spoke to that they were unable to assist me.  Eventually I got through to SATRA. SATRA went the extra mile to get me assistance which no one else bothered to do and I wanted to inform you of the goodness of your Call Centre Operator, who understood that I was a woman standing next to the road at midnight (without R2,000) and contacted Auto Aid in Colesberg that was prepared to come and assist me with the tow-in.  My insurance will be paying him in full. 

 

If it wasn’t for SATRA’s assistance we may not ever have made it home as the SATRA agent put life above money and used initiative to assist us in our time of crisis.  If only all the emergency companies were like SATRA, fewer people would be getting into life threatening situations in this country.  

 

Thank you for keeping us safe.

 

Kind Regards,

Alta Bryden 

  

Message from: Alta Bryden email

 
SATRA WEBSITE ON YOUR CELL PHONE
2008-09-12 15:50:24

8th May 2008

Access SATRA website from your

cellphone 

Get connected from your trucks.

Ensure that your Service Provider has activated your cell number for internet access and then access SATRA on this

URL: http://satra.co.za/newsite/

Team SATRA

 

Message from: Team Satra email

 
Brent Porter van SANTAM
2008-09-12 15:48:26

25th April 2008

MULTI SOS Compliments SATRA Call Taker 

Great Alma.

 

Dankie dat jy uitstekende diens aan ons Mareza gelewer het.

 

Andre,

 

Please thank Chris on our behalf for the service he rendered to our client.

 

Regards. 

 

Brent Porter
Manager :  Incident Management
Tel:  011- 3589465
Faks/Fax:  011-3589302

Sel/Cell:  083 789 5544

 

Message from: Brent Porter email

 
TOWERS COMPETITION
2008-09-12 15:39:31

 23rd April 2008

SATRA TOWER PHOTO COMPETITION   

CATEGORY 1.    WORLD'S MOST DANGEROUS JOB?

Grab your cell phones and enter our photo competition, you can win an Apple Ipod Shuffle starting 1st June 2008 to 15th November 2008! Entries are open to all tow truck drivers in Southern Africa, it's your world we want to show. Send us pictures of accident and recovery scenes. Also open in this category are photos of dangerous situations where you help and rescue other people, as towers often do, or any dangerous towing related situation.

We are proud of our towers and want to give them the recognition they deserve for the dangerous work they do every day serving the South African public and want to give and get them the recognition they deserve on SATRA's web site.

We cannot publish images of accident victims, in respect for their ordeal, dignity, privacy and their families, so take this into account when you take your photos at relevant scenes.

CATEGORY 2.   PRIDE IN YOUR RIDE

Also with a monthly prize of an Apple Ipod Shuffle on the 1st. of every month. Accident runners, take pride in your ride and send us photos of your trucks. We want to publish images of the best tow truck accident runners in the land on SATRA's web site. We have had over 250 000 hits  on SATRA's website to date, many being from all over the globe and we want to find the best looking accident runners in the land and publish their pictures for all the world to see.

So come on towers, give it your best shot and send your efforts, whether by cell phone camera, conventional camera, digital camera AND/OR video, to our email address info@satra.co.za, or to PO Box 25, Cramerview, 2060. Alternatively, use your cell phone to send them to this cell phone number: 082 555 6933.

The winner will be announced in the first week of every month, beginning with the first week of June 2008.

GRAND PRIZE ON BOTH CATEGORIES

There will be one grand prize of the BIG Daddy Apple Ipod Nano 80GB on the 26th November 2008 on our 22nd birthday for the best overall picture in both categories.

This is the first of many competitions. Be a winner with SATRA.

Regards,

Team SATRA

Message from: Team SATRA email

 
Memorial Pages
2008-09-12 15:35:16

 

15th April 2008

SATRA Web Site MEMORIAL PAGES  

In our member's section we are going to have remembrance pages for our fallen who lost their lives in the course of duty. All towers qualify and all decades.

We want to honour their names and need to collect their details. Please send dates of birth and death, photos and any other significant information to me as soon as possible including who they were towing for when they died.

Towing is an extremely dangerous profession and we have allocated a place in our gallery to relevant photos, the ones already up were taken with a cell phone.

We look forward to receiving all the information you can get to us on our slain towers and the photos for our dangerous jobs gallery images.

Regards,

Team SATRA

 

Message from: Team SATRA email

 
GET CONNECTED
2008-09-12 15:29:57

 14th April 2008

SATRA Members, 

We are well into the 21st century. If you are not on the internet, you cannot stay buried in the last century. You must modernise or be left behind in this fast moving world we live in.

GET CONNECTED & STAY CONNECTED

Message from: Team SATRA email

 
Website Generating Business Leads
2008-09-12 15:28:30

 11th April 2008

SATRA's Website Generates Business Leads  

This tender has closed and SATRA has tendered with and on behalf of it's members operating in this area and can therefore publish excerpts of the tender showing the interest the website is generating amongst businesses for the potential benefit of SATRA members.

We cannot and will not, due to confidentiality and competitive reasons, publish the entire tender and our offer as there are a lot of hungry hogs (non SATRA members) out there wanting to stick their grubby snouts into our members' porridge bowls and who will stop at nothing to slate their avarice and envy.

B1518 Tow Trucks                        Contract Period 24 Months

A heavy duty  tow truck capable of moving heavy vehicles over 2 tons and a light duty tow truck for light vehicles under 2 tons shall be available full time for assistance.

The heavy duty tow truck shall be able to remove broken down heavy vehicles off the roadway  or to locations as directed by the traffic authorities. It shall be on the site, preferably parked at one of the interchanges, from 05:00 to 09:00 and from 15:00 to 19:00 in the morning and afternoon respecively from Monday to Thursday. For Fridays, the same hourly requirement shall apply except that the afternoon peak hour shall commence at 13:00. For the remainder of the weekdays, on weekends and holidays the heavy duty tow truck can be parked at the yard of the operator, but it shall be available full time (24 hours) for the exclusive assistance on this contract.

 The light duty tow vehicle shall be full time on the site (24 hours) from Monday to Sunday, and shall be parked preferably at one of the interchanges. This light duty tow truck will have the first choice of removing light vehicles.

 

Message from: Administrator email

 
Nood
2008-09-12 15:25:52

 

10th April 2008

 Unsung Heroes 

My hulp dra jou nood! Dit is vroeg Dinsdag oggend. Een van die dames storm my kantoor binne met n telefoon in die hand, praat gou! hier is probleme! Aan die anderkant is n amperse histeriese vrou. Al wat jy kan uitmaak is, ongeluk! maak gou!, ek is alleen en my kind is beseer.help asseblief! Hierdie is nie n moeilike saak om te hanteer nie, dit het ons al baie gedoen, ons ken n ongelukstoneel, ons weet waardeur n mens gaan as sy veilige ruimte skielik verfrommel word. Instinktief gee ek n paar vinnige opdragte aan ander personeel, ongeluk, bel die Polisie, Ambulansdiens, Verkeersdepartement! Ongeluk, een voertuig, N1 suid, 15 km, beserings! Die operateur in die insleepvoertuig herhaal die gegewens vinnig en korrek oor die radio en toe hy se, "Whisky Sierra 2 vertrek" daal daar n rustigheid in my want ek weet binne n paar minute sal daar iemand by hierdie vrou wees wat weet hoe om haar te kalmeer, by te staan en die nooddienste te ondersteun. Nadat alles afgehandel is, rapporteer die insleepoperateur aan my en wat alles op die toneel gebeur het. Hulle ontvang mediese behandeling, die familie is in kennis gestel, die geregtelike stappe is afgehandel, die pad is weer rybaar en die voertuig is veilig. Later dink ek terug aan die vrou en voel lekker diep binne my want ek weet, ek het vandag iemand in werklike nood, angs, pyn en onsekerheid bygestaan. Dit is in hierdie noodsituasies waar die insleepbedryf sy rol speel, net hy kan dit doen en niemand anders nie! ..partykeer is dit n baie ondankabre rol! Mevrou, baie dankie vir die mooi briefie en die twee bottels Sauvignon Blanc!

 

Message from: Kobus vd Merwe email

 
Satra webblad
2008-09-12 15:22:59

9th April 2008

Satra-span

veels geluk met die uitstekende blad!. Die feit dat julle alreeds so baie besoeke ontvang het, is 'n bewys dat die publiek en die insleepbedryf dit baie nodig het. Sterkte en ek wag vir die deel vir die lede! Dankie vir dit wat julle vir die insleep-bedryf doen.

Kobus vd Merwe

Warmbad

  

Message from: Kobus vd Merwe email

 
RESPONSE TO WEB SITE
2008-09-12 15:21:59

3rd April 2008

MAY THE TOWING INDUSTRY LIVE FOR EVER UNDER SATRA 

WE NEED TO ELIMINATE THE CORRUPTION AND MAKE SATRA EVEN STRONGER THAN EVER.

MAY GOD BLESS YOU IN ALL THAT YOU DO (MY UNCLE).

FROM

KENNY

(Western Refinishers cc)

Jer 29: 11 

Message from: Kenny email

 
GOOSE BUMPS
2008-09-12 15:17:27

 31st March 2008

WELL DONE SATRA. 

I WAS SPEECHLESS AND HAD GOOSE BUMPS THE FIRST TIME I SAW THE SITE. WELL DONE AGAIN AND A BIG THANKS TO ALL THE HARD WORK THAT WAS PUT IN FROM OUR CHAIRMAN.

WE HAVE SUPPORTED YOU FROM DAY ONE AND WILL CONTINUE TO DO SO INTO THE BRIGHT FUTURE.

Regards

Aubrey Jacobs

 SATRA Director and Chairperson for Eastern Cape Province

Message from: aubrey email

 
congrat's
2008-09-12 15:12:46

 29th March 2008

WELL DONE TEAM SATRA. 

IN 2003 I STARTED A TOWING SERVICE AND HAVE BEEN UNDER THE GUARDIANSHIP OF ANDRE & TONY WHO HAVE GUIDED MY BUSINESS TO BECOMING NOT ONLY THE BEST BUT THE KEY PLAYER IN MY AREA,GOD BLESS U FOR THE THINGS U DO.

NASH

 

Message from: nash raghuber email

 
Thank you
2008-09-12 14:40:59

20th march 2008

We are proud to be SATRA Members   

The professionalism shown through your website makes it an honour for us to refer our clients to take a look.

Phillip

Nadre Towing

Message from: Philip email

 
ROAD ASSISTANCE
2008-09-12 14:38:22

12th March 2008

Dear Team SATRA,     

We want you to be our service provider. What's the procedure?

Tamia

Dear Tamia,

Thank you for your query. We are well able to be your service provider as we have national 24/7/365 coverage.

Please phone Tony Emeric at 0861072872 and he will be glad to help you. Alternatively, you can email your details & needs to us at comps@satra.co.za and we will forward the details to Tony.  

 Kind Regards,

Team SATRA

 

 

Message from: Tamia email

 
COMPLIMENT FOR THE CALL CENTRE
2008-09-12 14:33:05

10th March 2008

 

From: Coenel L
To: Andre
Subject: Compliment   

 

GOOD MORNING ANDRE

 

I, COENEL LAUBSCHER, WOULD LIKE TO COMPLIMENT ONE OF YOUR STAFF FOR VERY GOOD SERVICE I HAVE RECEIVED FROM HIM.THAT WILL BE TONY NKOMAZANA. IT IS NICE TO SEE THAT THERE IS STILL GOOD CUSTOMER SERVICE AND FOLLOW UP SERVICE. I JUST WANT TO SAY THANK YOU.

 

THANK YOU

 

COENEL LAUBSCHER.

CELL: (number supplied)

Message from: Coenel Laubscher email

 
web site - Clinton - First Road Emergency
2008-09-12 14:29:29

 5th march 2008

Congratulations and well done on an amazing site. 

This site is well put together and very informative. All in all very professional and great for the industry.

Thank you.

Message from: clinton spolander email

 
Satra website - Garth Gibson - SANTAM
2008-09-12 14:27:18

5th March 2008

To the SATRA team,  

Congratulations on your new website.

Message from: Garth Gibson email

 
Informative and Professional
2008-09-12 14:25:10

 3rd March 2008

A very informative site for both public and towers. 

FlexiForm has a long association with Satra and we have seen them grow into this well run professional association who has all their clients interests at the forefront of everything they do.

Well done THE TEAM

      

Message from: Laurence Boyle email

 
From Winterberg Panelbeaters
2008-09-12 14:21:40

 3rd March 2008

CONGRATULATIONS   ON YOUR NEW WEBSITE.....IT IS ABSOLUTELY BRILLIANT.

REGARDS,

BARBARA HERMAN

B.J Herman

     

Message from: Barbara Herman email

 
GREAT WEBSITE
2008-09-12 14:18:30

 

1st March 2008

Had a peek today.   

 

Very professional in the presentation as expected from SATRA.

Well done and all the best for the future.You can rest assured that we will support SATRA all the way.

From the management and staff of ,

Summers Breakdown Services

Cape Town

Message from: LANCE SUMMERS email

 
SATRA is clearly moving ahead in leaps and bounds!
2008-09-12 14:17:27

1st March 2008

Hello Team SATRA!  

This site certainly shows that SATRA is definately representative of an industry that is well on its way to being World Class. UMASA - ing!

 

 

Message from: Nina Budleigh email

 
WELCOME TO SATRA'S NEW WEBSITE
2008-09-12 14:16:37

 

29th February 2008

 

SATRA welcomes all to our new website in celebration of our 21st birthday, firmly believing this website heralds a new dawn for the towing industry and will be the catalyst for the manifestation of SATRA’s vision of “ the towing industry as a world class participant in the South African economy”

 

This newsite has been split into two separate sections, the SATRA MOTORIST chapter specifically geared to the consumer of towing and related services, and the SATRA MEMBERS chapter dedicated to towing industry specifics.

 

We could not marry our original and purely member oriented website, to SATRA’S newsite, due to the incompatibility of the old and new technologies used in the development of the two sites, and are now applying the latest technology and design mastery of our dynamic webmaster to bringing the members chapter of our website the same excellence evident in the SATRA MOTORIST chapter, in the near future.

 

Until then we invite all interested parties to participate jointly in what is presented to you today and enjoy contributing and watching as this website and the towing industry at large matures beyond SATRA’s 21st birthday and on into the new century.

 

With the addition of this superb new tool to SATRA and the towing industry’s inventory the sky is no longer the limit as towing strides confidently across cyberspace, breaching boundaries and breaking the chains of reputation that bind us to the image of “vultures” in the public eye, for we are not that, we are much more, bringing relief, safety and security to stranded and distressed motorists and their kith and kin- wherever they may be, whenever they may need help, night or day, rain or shine, towers are there to help.

 

God bless South Africa.

 

God bless towers! God bless the towing industry! God bless SATRA!

 

Carpe diem!

 

Andre

Chairman

 

 

 

Message from: Andre van der merwe email

 

 

assistance 24/7/365 is a satra towing members tow lifestyle and this tow forum is for comments and information on all things pertaining to this towing lifestyle, our tow members, our partners, santam, hollard, citroen uvs, our valuable motorist and truck towing customers and of course, ourselves.

we would like to hear your comments please emaill us any feedback or suggestions you may have

please also read our news forum for direct communication from our respected chairman

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