road assist chairmans forum is a comment and information facility for satra and anyone else who wants to comment

Where's Charlie?	2010-07-26 21:05:41
15th July 2010 outcome of meeting UTASA advised to be attended by UTASA chair on 15 July on future slings and regulation NOTHING Anybody out there feel like a Charlie for rushing to attend the meeting? the meeting advertised by UTASA for 15th July to discuss the future of the 1 ton slingback was cancelled and will only take place sometime in August SATRA will keep you posted Message from: Team SATRA email

UTASA Chairman's credentials?	2010-07-26 21:04:51
30th June 2010 From: Andre [mailto:andre@satra.co.za] Sent: 09 June 2010 12:35 PM To: booysen@utasa.co.za Cc: 'Craig Baillie' Subject: FW: Threats Centow Roadside Assistance Importance: High Dear Booysen Another example. The below is rich considering the writers ongoing behaviour and on investigation absolute nonsense but serves as another shining example of your UTASA chairman’s pompous arrogance and provocative shenanigans and abuse of perceived power. Clearly from the contents of Terblanche’s letter Pel makes a habit of defaming people and I am not alone. Let no one be confused as to where I am going with all of this, especially not you who should know me well after working together with me for so long. This sort of behaviour from your chairman can no longer simply be overlooked. Regards Andre van der Merwe Chairman http://www.satra.co.za From: Jacques Terblanche [mailto:jt@centow.co.za] Sent: 10 May 2010 03:39 PM To: andre@satra.co.za Subject: FW: Threats Centow Roadside Assistance Importance: High Dear Andre As per our telephonically conversation on May 10, 2010 regarding Mr Etienne Pel Five Star Towing. (in Pretoria) One of my accident runners stood on an accident scene on May 9th 2010 where Mr.Oberholzer driving a Ford Focus Reg. no.DCM 259 MP where involved in an accident. My Driver asked the client with whom he is insured with and he said Santam.He said to my driver to phone the number on the side of the vehicles window to get authorization. My Driver then phoned the number and got thru to International S.O.S, he asked the call taker Gregory if anyone logged the call for towing the client’s vehicle, his answer was no not yet. At that time Nedcare 911 arrived on the scene and said to my driver to move the vehicle because they are standing on dangerous spot. My Driver then said to the client that he has to move his vehicle to a save spot. The client then asked my driver if we are approved with Santam. My Driver then said to the client not to worry because he has logged the call and that we are approved with them. After towing the vehicle the client received a call from Mr.Pel asking the client where his at. The client then said to Mr.Pel that his been assisted by Centow Roadside Assistance.Mr.Pel then said to the client that we aren’t authorized to tow the vehicle and that we need to off hook his vehicle. The client then said to Mr.Pel that he doesn’t have to worry and that he is on his way home.Mr.Pel then said to the client that we are a bunch of thieves and that we charge ridicules towing fees and that the client will be liable for the towing. My Driver then took the telephone from the client and asked Mr.Pel why his telling the client that we are thieves.Mr.Pel told my Driver that he doesn’t want to speak to him and ended the call. I received a call form Mr.Pel at 01H10 on Sunday morning May 9 2010.Mr.Pel said to me that one of my drivers just towed a vehicle with out authorization and that I have to phone my driver to off hook the vehicle. I then said to Mr.Pel to please phone me a bit later because I’m still sleeping and that we will sort it out in the morning. With an aggressive manner Mr.Pel then said to me that he will sort this out with Santam and just hanged up the phone. I tried to phone him back but he refused to answer. We did received a reference number form S.A.T.R.A about 30 min after assisting the client SSP 143 001 3359 whilst Mr.Pel made this huge commotion. I phoned Mr.Pel on May 10 2010 to speak to him about this matter. He said to me that he will take this up with Santam and make sure they take towers like me of the panel.I then asked him why his telling the clients that we are thieves. He said to me he never did, the client where standing in my office and confirmed that he did and is willing to testify that he did. Now I wonder how the hell this Mickey Mouse Tower Mr.Pel with his 1 Sling and 3 Rollbacks are to do this. This person doesn’t even have a proper office or towing yard. He is working from home trying to rule the towing industry. It’s people like this that gives towing a bad name stirring things up with Insurance companies and with the Government. I would appreciate it if you will look in to this mater and give me feed back a.s.a.p. Regards, Jacques Terblanche Tel: 012 644 1919 From: Ettienne Pel [mailto:gardenroutetowing@yebo.co.za] Sent: 10 May 2010 01:46 PM To: jt@centow.co.za Subject: Threats Importance: High Dear Jaques, I refer to your call this morning, 10 May 2010 at 11h14. As you are aware, there was an accident on Saturday night/ Sunday morning on Botha avenue at the N1, where a Ford Focus, belonging to Mr Oberholzer, was involved. The client contacted SANTAM Multi-SOS who then appointed our company, Five Star Towing to uplift the said vehicle. At no stage ever, was Centow authorised by Godfrey from SANTAM Multi-SOS as suggested by your driver, Barend. Recordings available from SANTAM Multi-SOS. Nevertheless, your threatening statements this morning and shouting at me; “ luister ballas “, is unprofessional. Threatening me by telling me I should not get into your “ black book “, is laughable. I would suggest that in the interest of professionalism in our industry, that you would instruct your personnel to take a more honest approach and not mislead customers. Please note that ALL these conversations pertaining to this specific incident is recorded at SANTAM. Furthermore, neither you nor I have the right to inform a client that their Insurer WILL pay. If the insurer decides to repudiate the claim for whatever reasons possible, and where you were NOT authorised to tow the vehicle, who will you hold liable for your release fees? I trust that this will not happen again and that you will respect the decision of the Insurer at the time of authorisation. Kind Regards, Ettienne Pel C: 082 606 1029 ( 24 Hours ) F: 086 689 4840 saamtta@yebo.co.za Message from: team satra email

Aesops Fable	2010-06-14 15:02:33
2nd June 2010 A lesson in call centres and the AA A Man came into a forest, and made a petition to the Trees to provide him a handle for his axe. The Trees consented to his request, and gave him a young ash-tree. No sooner had the man fitted from it a new handle to his axe, than he began to use it, and quickly felled with his strokes the noblest giants of the forest. An old oak, lamenting when too late the destruction of his companions, said to a neighboring cedar: "The first step has lost us all. If we had not given up the rights of the ash, we might yet have retained our own privileges and have stood for ages." A lesson in call centres and the AA Message from: Team SATRA email

The Clique	2009-09-21 14:06:48
21st September 2009 This is the letter (copy), referred to in today's newsflash: RED sentences are of course, SATRA's observations. CLICK HERE TO GO TO THE NEWSFORUM 08 September 2009 Telesure /Auto & General AIG Insurance Compendium Momentum OUTSURANCE FNB Insurance Holland Hollard New National SA Underwriters Motor Underwriting Association Absa Renasa Alexander Forbes Mutual & Federal SANTAM Zurich Regent African Independent Execuline *URGENT ATTENTlON:* *Head of Procuremet* *Without prejudice* *RE: Towing/Panel Beating Memorandum* The spotlight of recent has been focused on the Towing & Recovery Industry. The unfolding events have been publicized by the media via television and the local and national newspapers. This hitherto unheard of organization, the Kwa-Zulu Natal Towing Fraternity clearly formed and populated by those including the UNITED TOWING ASSOCIATION of SOUTH AFRICA (UTASA) against whom an Urgent Interim Interdict was granted in the KZN High Court Durban to prevent their continuing campaign of violence, intimidation, damage to property, property invasion kidnapping etc. has brought further and unnecessary limited focus and disrepute to an industry already burdened with a rotten reputation. The contemptible arrogance of presumption that 2 minutes on a local radio station, a mention on page 5 of a local newspaper 30 seconds on the 22h30 NEWS on etv documenting their boorish behaviour, hardly constitutes “The spotlight” the author of this document alludes to and must be discarded with the disdain it deserves. What this limited coverage serves to highlight is the ineffectual lengths this bunch of misguided miscreant delinquents will go to in an effort to force themselves and their lost cause and criminal behaviour into the limelight to the detriment of those in the towing industry who do an honest days work for fair return. The local Towing and Panel Industry has been experiencing financial problems in terms of the towing rates and volume of repairs, distribution and allocation of work and the monopolizing of towing/call centres by major groups. This intern has made a negative impact on the Panel Beating industry as FAM directs tows to a common delivery point, to the determent of all other Panel shops.The very behaviour displayed towards a small local towing competitor, I-way, that caused the interdict encapsulates why big business and other legitimate stakeholders are forced to use “towing/call centres” in an attempt to protect their clients from predation by the many “vultures” who prey on such clients when embroiled in the trauma of a motor vehicle accident and therefore unable to make informed decisions in their own best interests at such time. We have also been forced into a position whereby we have to accept negotiated rates set by call centres on behalf of the towing industry without consulting the Industries players. Call Centres such as FAMIAA, Europe Assistance, lzinga Assist SOS International, Global Choices, Outsurance and numerous others have been involved with the negotiation of the price fixing process. We have been in consult with the Competition Commission Board regarding these practices and are awaiting a response.The lie is patent! None of the falsely aggrieved were forced into any agreements but were offered contracts at rates and were and are free to accept or decline participation at the rates. Indeed many of those in this KZNTF clique beat a hasty path to those proposing the contracts offering even better rates than those contracted for in an effort to gain a lions share of the work to the exclusion of their cohorts! Further supporting the foregoing is the approach made to many of the above mentioned Insurers by the Vice-chair of another opportunistic KZN towing faction, the Natal Towing Association (NTA) offering their members services at R1500.00 per tow i.e. a third less than those demanded herein. “consult with the Competition Commission Board”? There is no such! In fact the Competition Act no. 89 of 1998, CHAPTER 2, PROHIBITED PRACTICES, PART A – Restrictive Practices prohibits *(1) an agreement* between, or concerted practice by, firms, or a decision by an association of firms, if it is between parties in a horizontal relationship if it (a) substantially prevents or lessens competition in a market or (b) involves the restrictive horizontal practice of (i) directly or indirectly fixing a purchase or selling price or any other trading condition; (ii) dividing markets by allocating customers, suppliers, territories, or specific Types of goods or services; or (iii) collusive tendering all of which conversely shows the KZNTF are clearly at risk of falling foul of the Act by their actions and representations contained herein. All major Towing and Panel Beating companies have however in the interim met regarding these issues and have unanimously agreed to the following rates and procedures which we forward to the table.This paragraph further compounds their breach of Competition law and risk of successful prosecution for the same, all of which is extremely reckless but typical behavior by this clique. If a Towing or Panel Beating Company meets your standards and criteria, then there should be no reason for them to be on your panel. Again typically thoughtlessly embarassing!** All existing contracts Call Centres/Insurance Companies that Towing Companies have signed will now become null and void. Tow bills will be as follows: 1^st tow 2^nd tow R2250.00 + vat (accident rate) R 450.00 + vat (accident rate) Sling Trade rate R550.00 + vat (within 20km radius) (Thereafter R6.50 + vat per km) Rollback Trade rate R750.00 + vat (within 20km radius) (Thereafter R7.50 + vat per km) Storage at R150.00 per day + vat Salvage at R112.50 per 15min + vat Any additional equipment required in order to complete a salvage, costs will be added accordingly and proof produced. Tow bills will be paid on delivery, on drop off point. No free day's storage. No reference numbers will be accepted as payment. Unless instructed by owner of vehicle, it will be onus of tow operator to deliver vehicle to a Factory I Insurance approved shop for repair (where relevant). We will not entertain violence as this is not a war .. All we expect is fair business, peace and harmony, shared evenly amongst our industries. Their actions to date prove the contrary and are falsely magnanimous in the face of the interdict brought against “the clique” We await your urgent and favorable response. Paul G. Poilly ELECTED SPOKESPERSON Kwa-Zulu Natal Towing Fraternity (KZNTF) © 0765 693 693 poilly@eca.co.za Message from: Satra Chairman email

SANTAM ON SATRA's Birthday	2008-12-01 21:59:13
26th November 2008 May your association have many more years and may you continue to strive for and grow a professional industry Garth Gibson Manager: Procurement (Motor) Message from: Garth Gibson email

M&F wish SATRA on 22nd birthday	2008-12-01 21:58:17
26th November 2008 Congratulations to SATRA and Chairman Andre Van Der Merwe on the occasion of the 22nd anniversary of the Association's formation!! Best wishes for the future on behalf also of my colleagues. Regards, Eddie Miles, Executive General Manager, Claims (Acting) Mutual & Federal Insurance Company Ltd. Message from: Eddie Miles email

A fantastic site, and brilliant effort.	2008-12-01 21:56:20
19th November 2008 The site very professional! Keep up the good work! Oh yes, one extra comment - maybe you could add more pictures too! So, good luck to your team! Thank you Vardenafil. Nice to hear from you. We will add more pictures :) Message from: Vardenafil email

Press Release	2008-11-17 09:41:27
17th November 2008 SATRA have issued a statement concerning their current strategy. Please read it under http://www.satra.co.za/newsite/press%20release.pdf Message from: Team SATRA email

SATRA FACEBOOK GROUP	2008-11-08 08:34:22
7th November 2008 SATRA now has a Facebook group under "South African Towing & Recovery Association." So all SA towing companies, towers, partners and children, if you are on Facebook, you are invited to join. You or your tower partner do not have to belong to SATRA to join. All are welcome, well almost all. Terms and conditions apply to those outside the SATRA umbrella. There are 'persona non grata' out there with whom we want no association, so please realise that we will have to check you out, if we don't know you personally, just give us your cell number and the name of your towing company. We have to verify that you are part of the towing community and, if you are not a SATRA Community Member, that you are not on our unwelcome list. We will all soon get to know each other very well and hope you look forward to doing so! Alternatively you can speak to Tony and give him your facebook name and we will find you. Let's get a thriving community going here. Message from: Team SATRA email

Satra's National Fleet On Standby	2008-10-30 21:51:12
31st October 2008 If your carriage turns into a pumpkin, be sure to phone SATRA's Call Centre for road assistance. We are here for you. Regards, Team Message from: Team SATRA email

Hello amigos Im new	2008-10-29 00:10:15
27th October 2008 What a great site, hope to have big fun in here! Regards! :) Welcome and thank you Message from: HellEmene email

SATRA is TOPS	2008-09-12 16:05:40
14th July 2008 Well done to SATRA for the website... And a big Thank You to everyone involved in assisting us in becoming a recognised business. Without you guys things would have been much harder! Here's to a long and prosperous relationship!! Jacques Rossouw Alberton Towing & Recovery Message from: Jacques email

Cool Info Forum	2008-09-12 16:04:16
13th June 2008 Cool Info Forum Good Design Web design Really amazing! Keep working. I enjoyed me visit [url=http://eapereyrx.fromru.su]Speculum ginecologo "email" and www.satra.co.za [/url] . . Message from: Wilburysa email

Accident and Assistance	2008-09-12 15:58:34
4th June 2008 Compliment from a valued partner Email From: UVS Sent: 29 May 2008 05:36 PM Subject: ACCIDENT AND ASSISTANCE Hi Andre Tow operators are like vultures ! This may be the opinion of some however it is necessary for me to comment to an incident a few nights ago when my 20 year old son from Durban was involved on an accident in the Randburg area. The accident happened around 23H15 and my son immediately phoned me to assist. Living 5 minutes away I was surprised to find one of your member companies on the scene when I arrived. They were not only paying attention to the vehicle but also expressed concern about my boy. The tow operator had a female assistant with him and this was especially helpful around a distressed 20 year old. I am pleased to say that I left the vehicle with the operator who waited for the rollback to arrive, did the load, stored the the vehicle and delivered it to the panelbeater of my choice the next morning. For their help and service a big thumbs up to A1 ASSIST. You guys were great. A special thank you, to you as well. I couldn’t believe the speedy response I got after phoning you the morning after the accident and your personal attention being given to my queries was great. WELL DONE SATRA AND A1 ASSIST. Thank you Rob Message from: Rob from UVS (Citroen) email

thanks	2008-09-12 15:57:43
29th May 2008 I'd jus like to say thanks to satra for their assistance last friday. I am a single female student and was on my way back from campus when jus stalled at an intersection. Thanks to the patrol vehicles of satra, I was immediately assisted and was in no time on my way back home. In this aspect satra provides an efficient and very great service. thanks again. from Tasniem Message from: tasniem email

SATRA KEEP FAMILY SAFE	2008-09-12 15:53:14
8th May 2008 Dear Andre, My son and I were involved in an accident with a jackal last Friday evening whilst we were returning from the Cape to Pretoria, just before Colesberg. I did not know who I am insured with, but remembered Guardrisk. I called Vodacom’s roadside assistance who put me through to some company as well as Santam etc. The one gentleman told me that I would have to put down a deposit of R2,000 per credit card if I required a tow-in. I explained that I was covered by insurance and that I was standing next to the N1 at midnight and I was very concerned about the safety of my son and myself. I was told by all that I spoke to that they were unable to assist me. Eventually I got through to SATRA. SATRA went the extra mile to get me assistance which no one else bothered to do and I wanted to inform you of the goodness of your Call Centre Operator, who understood that I was a woman standing next to the road at midnight (without R2,000) and contacted Auto Aid in Colesberg that was prepared to come and assist me with the tow-in. My insurance will be paying him in full. If it wasn’t for SATRA’s assistance we may not ever have made it home as the SATRA agent put life above money and used initiative to assist us in our time of crisis. If only all the emergency companies were like SATRA, fewer people would be getting into life threatening situations in this country. Thank you for keeping us safe. Kind Regards, Alta Bryden Message from: Alta Bryden email

SATRA WEBSITE ON YOUR CELL PHONE	2008-09-12 15:50:24
8th May 2008 Access SATRA website from your cellphone Get connected from your trucks. Ensure that your Service Provider has activated your cell number for internet access and then access SATRA on this URL: http://satra.co.za/newsite/ Team SATRA Message from: Team Satra email

Brent Porter van SANTAM	2008-09-12 15:48:26
25th April 2008 MULTI SOS Compliments SATRA Call Taker Great Alma. Dankie dat jy uitstekende diens aan ons Mareza gelewer het. Andre, Please thank Chris on our behalf for the service he rendered to our client. Regards. Brent Porter Manager : Incident Management Tel: 011- 3589465 Faks/Fax: 011-3589302 Sel/Cell: 083 789 5544 Message from: Brent Porter email

TOWERS COMPETITION	2008-09-12 15:39:31
23rd April 2008 SATRA TOWER PHOTO COMPETITION CATEGORY 1. WORLD'S MOST DANGEROUS JOB? Grab your cell phones and enter our photo competition, you can win an Apple Ipod Shuffle starting 1st June 2008 to 15th November 2008! Entries are open to all tow truck drivers in Southern Africa, it's your world we want to show. Send us pictures of accident and recovery scenes. Also open in this category are photos of dangerous situations where you help and rescue other people, as towers often do, or any dangerous towing related situation. We are proud of our towers and want to give them the recognition they deserve for the dangerous work they do every day serving the South African public and want to give and get them the recognition they deserve on SATRA's web site. We cannot publish images of accident victims, in respect for their ordeal, dignity, privacy and their families, so take this into account when you take your photos at relevant scenes. CATEGORY 2. PRIDE IN YOUR RIDE Also with a monthly prize of an Apple Ipod Shuffle on the 1st. of every month. Accident runners, take pride in your ride and send us photos of your trucks. We want to publish images of the best tow truck accident runners in the land on SATRA's web site. We have had over 250 000 hits on SATRA's website to date, many being from all over the globe and we want to find the best looking accident runners in the land and publish their pictures for all the world to see. So come on towers, give it your best shot and send your efforts, whether by cell phone camera, conventional camera, digital camera AND/OR video, to our email address info@satra.co.za, or to PO Box 25, Cramerview, 2060. Alternatively, use your cell phone to send them to this cell phone number: 082 555 6933. The winner will be announced in the first week of every month, beginning with the first week of June 2008. GRAND PRIZE ON BOTH CATEGORIES There will be one grand prize of the BIG Daddy Apple Ipod Nano 80GB on the 26th November 2008 on our 22nd birthday for the best overall picture in both categories. This is the first of many competitions. Be a winner with SATRA. Regards, Team SATRA Message from: Team SATRA email

Memorial Pages	2008-09-12 15:35:16
15th April 2008 SATRA Web Site MEMORIAL PAGES In our member's section we are going to have remembrance pages for our fallen who lost their lives in the course of duty. All towers qualify and all decades. We want to honour their names and need to collect their details. Please send dates of birth and death, photos and any other significant information to me as soon as possible including who they were towing for when they died. Towing is an extremely dangerous profession and we have allocated a place in our gallery to relevant photos, the ones already up were taken with a cell phone. We look forward to receiving all the information you can get to us on our slain towers and the photos for our dangerous jobs gallery images. Regards, Team SATRA Message from: Team SATRA email

GET CONNECTED	2008-09-12 15:29:57
14th April 2008 SATRA Members, We are well into the 21st century. If you are not on the internet, you cannot stay buried in the last century. You must modernise or be left behind in this fast moving world we live in. GET CONNECTED & STAY CONNECTED Message from: Team SATRA email

Website Generating Business Leads	2008-09-12 15:28:30
11th April 2008 SATRA's Website Generates Business Leads This tender has closed and SATRA has tendered with and on behalf of it's members operating in this area and can therefore publish excerpts of the tender showing the interest the website is generating amongst businesses for the potential benefit of SATRA members. We cannot and will not, due to confidentiality and competitive reasons, publish the entire tender and our offer as there are a lot of hungry hogs (non SATRA members) out there wanting to stick their grubby snouts into our members' porridge bowls and who will stop at nothing to slate their avarice and envy. B1518 Tow Trucks Contract Period 24 Months A heavy duty tow truck capable of moving heavy vehicles over 2 tons and a light duty tow truck for light vehicles under 2 tons shall be available full time for assistance. The heavy duty tow truck shall be able to remove broken down heavy vehicles off the roadway or to locations as directed by the traffic authorities. It shall be on the site, preferably parked at one of the interchanges, from 05:00 to 09:00 and from 15:00 to 19:00 in the morning and afternoon respecively from Monday to Thursday. For Fridays, the same hourly requirement shall apply except that the afternoon peak hour shall commence at 13:00. For the remainder of the weekdays, on weekends and holidays the heavy duty tow truck can be parked at the yard of the operator, but it shall be available full time (24 hours) for the exclusive assistance on this contract. The light duty tow vehicle shall be full time on the site (24 hours) from Monday to Sunday, and shall be parked preferably at one of the interchanges. This light duty tow truck will have the first choice of removing light vehicles. Message from: Administrator email

Nood	2008-09-12 15:25:52
10th April 2008 Unsung Heroes My hulp dra jou nood! Dit is vroeg Dinsdag oggend. Een van die dames storm my kantoor binne met n telefoon in die hand, praat gou! hier is probleme! Aan die anderkant is n amperse histeriese vrou. Al wat jy kan uitmaak is, ongeluk! maak gou!, ek is alleen en my kind is beseer.help asseblief! Hierdie is nie n moeilike saak om te hanteer nie, dit het ons al baie gedoen, ons ken n ongelukstoneel, ons weet waardeur n mens gaan as sy veilige ruimte skielik verfrommel word. Instinktief gee ek n paar vinnige opdragte aan ander personeel, ongeluk, bel die Polisie, Ambulansdiens, Verkeersdepartement! Ongeluk, een voertuig, N1 suid, 15 km, beserings! Die operateur in die insleepvoertuig herhaal die gegewens vinnig en korrek oor die radio en toe hy se, "Whisky Sierra 2 vertrek" daal daar n rustigheid in my want ek weet binne n paar minute sal daar iemand by hierdie vrou wees wat weet hoe om haar te kalmeer, by te staan en die nooddienste te ondersteun. Nadat alles afgehandel is, rapporteer die insleepoperateur aan my en wat alles op die toneel gebeur het. Hulle ontvang mediese behandeling, die familie is in kennis gestel, die geregtelike stappe is afgehandel, die pad is weer rybaar en die voertuig is veilig. Later dink ek terug aan die vrou en voel lekker diep binne my want ek weet, ek het vandag iemand in werklike nood, angs, pyn en onsekerheid bygestaan. Dit is in hierdie noodsituasies waar die insleepbedryf sy rol speel, net hy kan dit doen en niemand anders nie! ..partykeer is dit n baie ondankabre rol! Mevrou, baie dankie vir die mooi briefie en die twee bottels Sauvignon Blanc! Message from: Kobus vd Merwe email

Satra webblad	2008-09-12 15:22:59
9th April 2008 Satra-span veels geluk met die uitstekende blad!. Die feit dat julle alreeds so baie besoeke ontvang het, is 'n bewys dat die publiek en die insleepbedryf dit baie nodig het. Sterkte en ek wag vir die deel vir die lede! Dankie vir dit wat julle vir die insleep-bedryf doen. Kobus vd Merwe Warmbad Message from: Kobus vd Merwe email

RESPONSE TO WEB SITE	2008-09-12 15:21:59
3rd April 2008 MAY THE TOWING INDUSTRY LIVE FOR EVER UNDER SATRA WE NEED TO ELIMINATE THE CORRUPTION AND MAKE SATRA EVEN STRONGER THAN EVER. MAY GOD BLESS YOU IN ALL THAT YOU DO (MY UNCLE). FROM KENNY (Western Refinishers cc) Jer 29: 11 Message from: Kenny email

GOOSE BUMPS	2008-09-12 15:17:27
31st March 2008 WELL DONE SATRA. I WAS SPEECHLESS AND HAD GOOSE BUMPS THE FIRST TIME I SAW THE SITE. WELL DONE AGAIN AND A BIG THANKS TO ALL THE HARD WORK THAT WAS PUT IN FROM OUR CHAIRMAN. WE HAVE SUPPORTED YOU FROM DAY ONE AND WILL CONTINUE TO DO SO INTO THE BRIGHT FUTURE. Regards Aubrey Jacobs SATRA Director and Chairperson for Eastern Cape Province Message from: aubrey email

congrat's	2008-09-12 15:12:46
29th March 2008 WELL DONE TEAM SATRA. IN 2003 I STARTED A TOWING SERVICE AND HAVE BEEN UNDER THE GUARDIANSHIP OF ANDRE & TONY WHO HAVE GUIDED MY BUSINESS TO BECOMING NOT ONLY THE BEST BUT THE KEY PLAYER IN MY AREA,GOD BLESS U FOR THE THINGS U DO. NASH Message from: nash raghuber email

Thank you	2008-09-12 14:40:59
20th march 2008 We are proud to be SATRA Members The professionalism shown through your website makes it an honour for us to refer our clients to take a look. Phillip Nadre Towing Message from: Philip email

ROAD ASSISTANCE	2008-09-12 14:38:22
12th March 2008 Dear Team SATRA, We want you to be our service provider. What's the procedure? Tamia Dear Tamia, Thank you for your query. We are well able to be your service provider as we have national 24/7/365 coverage. Please phone Tony Emeric at 0861072872 and he will be glad to help you. Alternatively, you can email your details & needs to us at comps@satra.co.za and we will forward the details to Tony. Kind Regards, Team SATRA Message from: Tamia email

COMPLIMENT FOR THE CALL CENTRE	2008-09-12 14:33:05
10th March 2008 From: Coenel L To: Andre Subject: Compliment GOOD MORNING ANDRE I, COENEL LAUBSCHER, WOULD LIKE TO COMPLIMENT ONE OF YOUR STAFF FOR VERY GOOD SERVICE I HAVE RECEIVED FROM HIM.THAT WILL BE TONY NKOMAZANA. IT IS NICE TO SEE THAT THERE IS STILL GOOD CUSTOMER SERVICE AND FOLLOW UP SERVICE. I JUST WANT TO SAY THANK YOU. THANK YOU COENEL LAUBSCHER. CELL: (number supplied) Message from: Coenel Laubscher email

web site - Clinton - First Road Emergency	2008-09-12 14:29:29
5th march 2008 Congratulations and well done on an amazing site. This site is well put together and very informative. All in all very professional and great for the industry. Thank you. Message from: clinton spolander email

Satra website - Garth Gibson - SANTAM	2008-09-12 14:27:18
5th March 2008 To the SATRA team, Congratulations on your new website. Message from: Garth Gibson email

Informative and Professional	2008-09-12 14:25:10
3rd March 2008 A very informative site for both public and towers. FlexiForm has a long association with Satra and we have seen them grow into this well run professional association who has all their clients interests at the forefront of everything they do. Well done THE TEAM Message from: Laurence Boyle email

From Winterberg Panelbeaters	2008-09-12 14:21:40
3rd March 2008 CONGRATULATIONS ON YOUR NEW WEBSITE.....IT IS ABSOLUTELY BRILLIANT. REGARDS, BARBARA HERMAN B.J Herman Message from: Barbara Herman email

GREAT WEBSITE	2008-09-12 14:18:30
1st March 2008 Had a peek today. Very professional in the presentation as expected from SATRA. Well done and all the best for the future.You can rest assured that we will support SATRA all the way. From the management and staff of , Summers Breakdown Services Cape Town Message from: LANCE SUMMERS email

SATRA is clearly moving ahead in leaps and bounds!	2008-09-12 14:17:27
1st March 2008 Hello Team SATRA! This site certainly shows that SATRA is definately representative of an industry that is well on its way to being World Class. UMASA - ing! Message from: Nina Budleigh email

WELCOME TO SATRA'S NEW WEBSITE	2008-09-12 14:16:37
29th February 2008 SATRA welcomes all to our new website in celebration of our 21^st birthday, firmly believing this website heralds a new dawn for the towing industry and will be the catalyst for the manifestation of SATRA’s vision of “ the towing industry as a world class participant in the South African economy” This newsite has been split into two separate sections, the SATRA MOTORIST chapter specifically geared to the consumer of towing and related services, and the SATRA MEMBERS chapter dedicated to towing industry specifics. We could not marry our original and purely member oriented website, to SATRA’S newsite, due to the incompatibility of the old and new technologies used in the development of the two sites, and are now applying the latest technology and design mastery of our dynamic webmaster to bringing the members’ chapter of our website the same excellence evident in the SATRA MOTORIST chapter, in the near future. Until then we invite all interested parties to participate jointly in what is presented to you today and enjoy contributing and watching as this website and the towing industry at large matures beyond SATRA’s 21^st birthday and on into the new century. With the addition of this superb new tool to SATRA and the towing industry’s inventory the sky is no longer the limit as towing strides confidently across cyberspace, breaching boundaries and breaking the chains of reputation that bind us to the image of “vultures” in the public eye, for we are not that, we are much more, bringing relief, safety and security to stranded and distressed motorists and their kith and kin- wherever they may be, whenever they may need help, night or day, rain or shine, towers are there to help. God bless South Africa. God bless towers! God bless the towing industry! God bless SATRA! Carpe diem! Andre Chairman Message from: Andre van der merwe email

8th May 2008

1st March 2008

Had a peek today.

Very professional in the presentation as expected from SATRA.

Well done and all the best for the future.You can rest assured that we will support SATRA all the way.

From the management and staff of ,

Summers Breakdown Services

Cape Town