SATRA  Towers and SATRA  Call Takers are knights in shining armour. In the SA of today, SATRA  Towers also save people just by being on the scene, and in doing this they are often at risk themselves.  

Message from: Team SATRA email

3rd July 2009

Recently my dad and I were in KZN for a camping weekend. We were just leaving Durban when we had a blow out. The car we were driving had recently been given to us and other than checking the spare and ensuring the wheel spanner and jack were in the car we assumed everything was fine. When we tried to change the flat we were unable to get the bolts undone. We stripped 2 spanners and broke a third. We had now been sitting on the side of the highway for about 45 minutes with our two dogs in the car. We called roadside assist where a tow truck was dispatched to assist us. From the time we made the call to when the gentleman arrived was about 15 minutes. He assisted us to change the tyre and we were back on the road in no time. I wish to thank SATRA for their speedy assistance and for their professionalism. We were called numerous times by the call centre before the truck arrived to check how we were doing and we had a call after we had got back on the road to see if we were doing ok etc.

Excellent, problem free service!! Thanks for making an unpleasant situation as quick and pain free as possible.

Ashleigh

Hello Ashleigh,

Thank you for the email. We appreciate it.    You are secure with SATRA.

Regards,

Team 

Message from: Ashleigh Larthe email

29th June 2009

On Wednesday the 24th I had a small accident and as I had never been in an accident I was quite a state. Not only did Shane and Clinton help me with the procedure they also calmed me down and checked to see if there was anything I needed and If there was anything they could do for me. I finally managed to calm down after talking to them.I just wanted to thank Shane and Clinton for their patience with me and for making me feel like not just any other client. I had then relaised thst I had left one or two things in my car and two days later they even brought the itmes to my house.Wow! They not only made me feel safe and comfortable but made me feel like I mattered and was not just a statistic. I feel that this company should be commended for not just doing their job but making me feel safe in my time of need. Thanks Shane's Towing for going above and beyond. Kind regards Lauren Wileman

Hi Lauren,

Thank you for taking the time to post your commendation. Shanes Towing are an upstanding member of the towing community and we are pleased to have them as members of SATRA. (Shanes Towing are based in Cape Town.) You can see some of their photos on our gallery.

Regards,

Team 

Message from: Lauren Wileman email

 12th February 2009 

SAM (South African Motorist)

Recently I was listening to SATRA's Executive Chairperson, whom I must say was very well spoken, informative and entertaining,

     talking about the towing industry on SAfm and telling it like it is.

I took his advice and visited SATRA's web site and found it as entertaining and informative as your Chairman. Top marks SATRA.

Exercising my freedom of choice, on his advice, I also visited your "opposition's" website after they elbowed their way in to put their address out. Dear me what a waste of time. You guys should do yourselves a favour and advertise their site for them, because if this is the measure of their ability, you can only win the motorist's support. 

Keep up the good effort and thank you for your sound advice and straight talk. SATRA gets my vote.

Hello SAM,

Thank you for the compliment. We don't believe that SATRA or our Chairman can be matched and are pleased that you have noticed.

We take it that you read point a) on this link:  http://www.satra.co.za/newsite/press%20release.pdf ?

You will be interested to note that we will shortly be putting up media and the interview you are referring to will be available on this site.

Regards,

Team 

Message from: SAM email

27th January 2009 

I was very impressed with the service of your members.
At approximately 14h30 on 26Th January I phoned Citroen Assist as directed by the Service Manager of Citroen Cape Town to arrange for my wife’s car (C4)  to taken in to Citroen Paarden Island.

Within 30 minutes Basson’s Towing was at my door to take the car,  which was delivered to Citroen by 16h00  

That is what I call Service

The car fault has been fixed and the car is now ready for collection

WELL DONE FOR YOU EXCELLENT SERVICE

Regards

Leslie Martin

Message from: Leslie Martin email

5th January 2009 

We had to use SM towing services from Pongola on the 20/12/08. We were very impressed with the professional service not only in the towing but also in the repairs to our trailer. Schalk Jnr together with Chantelle was absolutely super. The chap from SATRA  was very helpful and checked with us to see if we had been assisted. We would like to pass our thanks and appreciation to all concerned.

Aiden and Barbara Wood

Greg and Kim Green

Message from: Greg and Kim Green email

25th October 2008

Good evening,         

I am writing this e-mail to you tonight to compliment you on your  ability to train your staff. The gentleman I spoke with this evening, was a pleasure to deal with. I found him efficient, helpful, friendly  and he took the time and made the effort to make sure everything was done correctly, both on the side of SATRA's customer, being the writer, and SATRA's contractor, Southside Towing Services, insofar as conferencing the calls so as to ensure there were no hiccups and that all parties understood the terms and conditions of the job upfront.

I have effected payment via email transfer to yourselves, and faxed the confirmation of transaction through. Having just spoken to my driver, he advises me that the vehicle has been towed to our premises, by Eric, and all is now done. 

Would you please thank your Call Taker for his willingness and patience through this all night ordeal, and I would have no hesitation referring yourselves to others in need of these services. 

Kind regards, 

Shelley

Dear Shelley,

Thank you so much for the compliment which will be conveyed to the Call Centre Staff. 

Our Call Takers are trained every week and are regularly complimented for their performance in assisting motorists in distress, whilst working under great pressure.

We at SATRA continuously advise the public to use our services when needing a tow when their vehicles breakdown or are involved in an accident, to avoid falling prey to the many vultures who prey on stranded motorists and we are pleased you put us to the test.

SATRA is always there for you, wherever your journey takes you and yours.

Regards,

Andre van der Merwe

 chairman

Message from: Shelley email

13th October 2008

To Whom It May Concern  

I would like to commend your Call Centre staff for their exceptional service in assisting us in the retrieval of our sons vehicle which was towed illegaly on Friday 10/10/08 after a minor bumper bash in Melville.

Their concern,efficiency and professional manor is an asset to your organisation. 

Yours Sincerely

Isla Henderson

Hello Isla,

Thank you for the commendation. We love to please. 

Well done Call Centre Staff!      Call Takers are trained regularly in order to please our customers.

Regards,

Team  SATRA 

Message from: Isla Henderson email

19th September 2008

Good Evening,  

Please convey my appreciation to your Call Takers for their dedication and quick response to my daughter’s predicament on the N3 this evening. They were obviously under pressure, dealing with several queries. They did a very good job.

Thanks Call Centre Staff.

Kind Regards,

Athol

Hello Athol,

We are glad to hear from you.

Thank you for using SATRA's safety net. 

Thanks Call Takers. Good work as usual,  you are doing what you are trained to do by SATRA. Looking after our customers.

Regards,

Team  SATRA

Message from: Athol McGregor email

25th April 2008

Baie Dankie    

Ek wil net vir jou en Chris (van Satra) bedank vir julle uitstekende diens vanoggend toe my dogter in 'n motorongeluk was. Dit was haar eerste ongeluk. 'n Mens skrik so groot (al werk jy elke dag met die goed. Albei van julle het sulke professionele diens gelewer en my op hoogte gehou met die vordering op eis totdat die voertuie weggesleep was.

Ek kon nie self by my dogter uitkom nie, maar ek het geweet sy is in goeie hands.

Alma - dra asb my dank oor aan Chris  

Mareza

Mareza Du Preez
Spanleier / Teamleader
MultiSOS Kaapstad / Cape Town
Tel no: 021-9157000/ 7914
Fax no : 021-9158192

Message from: Mareza Du Preez email

25th April 2008

MULTI SOS Compliments SATRA Call Taker 

Great Alma.

Dankie dat jy uitstekende diens aan ons Mareza gelewer het.

Andre,

Please thank Chris on our behalf for the service he rendered to our client.

Regards. 

Brent Porter
Manager :  Incident Management
Tel:  011- 3589465
Faks/Fax:  011-3589302

Sel/Cell:  083 789 5544

Message from: Brent Porter email